Notes on the future of healthcare.
Digitization, compliance, and lessons from building the connected platform for healthcare.
- 4 min readClinics
What clinic software should actually cost
Licence fees are the small part. The costs that decide whether software is affordable are implementation, training, and what it takes to leave.
- 4 min readPatients
Buying medicines online in India: what is actually legal
E-pharmacies sit in a genuine grey zone — the 2018 draft rules were never notified. What that means for you, and how to check who you are buying from.
- 4 min readPatients
When to get a second opinion, and how to ask
It is your right, the hospital must give you the records for it, and no good doctor is offended. The hard part is only ever the asking.
- 4 min readPatients
What to ask before you agree to surgery
Consent is not a form you sign. It is a conversation you are entitled to — and twelve questions cover almost everything people wish they had asked.
- 3 min readOperations
No-shows are a scheduling problem, not a patient problem
Most clinics respond to no-shows by overbooking. That treats the symptom and makes the waiting room worse. Here is the sequence that actually works.
- 4 min readOperations
Pharmacy stock control for clinics that aren't pharmacies
An in-house dispensary has a pharmacy's legal obligations and none of a pharmacy's systems. Expiry and the H1 register are where it usually breaks.
- 4 min readOperations
Cutting lab turnaround time in a small clinic
Most of the delay between a test being ordered and a result being read is not in the lab. It is in the handoffs on either side of it.
- 1 min readHealthtech
Why India's small clinics are going digital now
Three forces — ABDM, post-COVID comfort, and a pricing gap — are pushing 8 lakh clinics online. Here's what it means.
Building the platform healthcare runs on
Clinic, hospital group, or a partner somewhere else in the ecosystem — we'd like to talk.