Notes on the future of healthcare.
Digitization, compliance, and lessons from building the connected platform for healthcare.
- 4 min readPatients
What to take to a doctor's appointment
Most consultations lose their first five minutes to information you already have at home. Four things fix it, and one of them is a photograph.
- 5 min readPatients
Why health insurance claims get rejected — and what to do
Most rejections are not disputes about your illness. They are about what you declared, how long you have held the policy, and the room you chose.
- 3 min readCompliance
Teleconsultation rules every Indian clinic should know
In force since March 2020, India's Telemedicine Practice Guidelines are stricter than most clinics assume — on who may consult and what may be prescribed.
- 4 min readPatients
Generic or branded: what you can ask your doctor for
No rule forces doctors to prescribe generics — the 2023 regulation that would have never came into force. You can still ask, and it is worth asking.
- 4 min readCompliance
Are digital prescriptions legal in India?
Yes — but validity comes from what the prescription contains, not from the medium it travels in. The details most clinic templates get wrong.
- 4 min readPatients
Teleconsultation: when it works, and when to insist on being seen
A video consultation is a real consultation, and the prescription is valid. What it cannot do is examine you — which decides when it is the wrong choice.
- 4 min readPatients
Emergency, casualty or OPD: where should you actually go?
Going to the wrong one wastes hours you may not have. A short list of what belongs in each, and the one rule no hospital may refuse.
- 4 min readPatients
The family health file you will be glad you kept
One page per person, kept current, answers the questions an emergency department asks in the hour when nobody can remember the answers.
- 4 min readPatients
Your hospital bill: what it should say, and what to question
A single line reading 'treatment charges' is not an itemised bill. You are entitled to the breakdown, and asking for it often changes the total.
Building the platform healthcare runs on
Clinic, hospital group, or a partner somewhere else in the ecosystem — we'd like to talk.